Industry-Leading Customer Service
We pride ourselves on customer service and pledge to do everything we can to help our customers with their surgical instrument needs.  Millennium’s dedication to customer service comes from every member of our staff, from the President to the Product Consultants.

Millennium Surgical is dedicated to the 100% satisfaction of every one of our customers, every time. To achieve this, we’ve introduced the ServicePLUS GUARANTEE™, featuring a 30-day no risk return policy. If for any reason you or your surgeon is not completely satisfied with a surgical instrument, simply let us know and we’ll refund you the full purchase price.

ServicePLUS Guarantee™*

QUALITY: Each instrument is guaranteed for the life of the instrument to be free from manufacturer defects. Any instrument determined to be defective will be replaced at no charge. Each instrument is guaranteed to be free of rust and corrosion for one year. Upon evaluation, Millennium will refurbish or replace any instrument showing signs of rust or corrosion at no charge.

PERFORMANCE: Millennium guarantees that your surgeons will find the quality, style and performance of our instruments to be equal to or better than their preferred brand. The instrument you purchase can be evaluated in surgery for 30 days. If you or your surgeons are not completely satisfied, you will receive full credit upon return.

PRICE: Millennium guarantees to give you the best price. Many of our instruments are priced 20- 50% less than other instrument companies. If you find a lower price, Millennium will beat it by 2%.

*Exclusions and Limitations. Price Guarantee: Lower price must be current quoted cost for an equivalent quality instrument. The price must be verifiable and mentioned when placing an order. Performance Guarantee: This guarantee is in place so a surgeon may evaluate the quality, style and performance of our instruments. Surgeon trials of innovative new instruments for new procedures must be arranged under separate policies. If an instrument is to be returned, it must be returned in good condition within 30 days of the invoice date. Please call your representative for return goods information. Quality and Rust Guarantees: Instruments that are returned because of product defects, corrosion or rusting will be examined thoroughly. If the instrument shows signs of poor care or use of harsh chemical agents, a replacement fee may be charged.